Privacy Policy
June 19, 2020 2023-04-17 7:36Privacy Policy
GENERAL
- We understand that your data is critical to you and are committed to protecting and respecting your privacy. This Privacy Policy describes how Pahoti Wellness LLP (“we/our/us“) collects, uses, and/or discloses certain personally identifiable information (‘personal data‘/’data‘ /’information‘) when a user (‘you’/‘your’/‘user’) visit our website with the URL of https://pahotiwellness.com (”Website”) or other services that may be available from time to time (‘Service‘). By continuing to use our Website/Service, you consent to the collection, storage, processing, transfer, and disclosure of information as described in this Privacy Policy.
- Our Privacy Policy is subject to change without notice at any time. Please review this Policy periodically to ensure you are aware of any changes.
- All partner firms and any third party working with or for us, and who have access to personal information, are expected to read and comply with this policy.
WHAT DATA DO WE COLLECT?
- We collect personal data including your name, email address, contact information, gender, occupation, hometown, personal interests, certain health information (such as health care providers you have seen, the reason for scheduling an appointment with a specialist, your physical, physiological, psychological, and/or mental health condition, your medical history, and/or any other information the specialist deems necessary, which may include, but is not limited to, clinical information, previous health records, etc.) and payment information such as debit and credit card numbers, and so on.
- Additionally, if you sign up for our Service or Website using your social media accounts such as Google, Facebook, or Instagram, we may receive information about those accounts. you may opt-out of certain information when creating an account on such social media platform, subject to their terms and conditions.
- If you communicate with us via email, fax, video conference, phone, or letter, any information you provide may be collected as your personal data.
- When you visit our Website, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, your Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Website. we also collect information about how you use our products or Services.
- We automatically collect information about your purchases and content usage, which we sometimes combine with similar data from other customers/users to create features such as the best seller, top-rated, and so on.
- The complete Uniform Resource Locators (URL) clickstream to, through, and from our Website (including date and time); cookie number; products and/or content you saw or searched for; page response times; duration of visits to certain pages; download errors; information on page interaction (such as scrolling, clicks, and mouse-overs).
- We collect information automatically through the use of “Cookies.” Cookies are small data files that websites store on your hard drive. Cookies enable us to improve our Website, our marketing activities, and your experience, among other things. we use cookies to determine which areas and features of our Website are the most popular and to keep track of the number of visitors to our Website. you can find additional information about this in our section on Cookie Policy below.
- By using this Website, you agree that we may use your feedback in promotional materials and on the Website.
- We will retain your information as long as we require this to provide you with the products and Services and for such period as mandated by applicable laws.
- If you choose to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter one of our competitions, or provide us with your contact information at networking events, we may use your personal data for our legitimate interests to keep you informed about our goods, Services, business updates, and events.
HOW WE COLLECT THE INFORMATION
- Most of the data we collect is directly provided by you. we collect and process data when:
- You visit our Service. We collect data in a variety of ways, depending on your interactions with our Website and the information you provide there.
- You sign up for our Service by registering with us;
- You use a social media account to create an account with our Website.
- We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:
- updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
- information about your interactions with the products and services offered by our subsidiaries.
- analytical cookies via Google Analytics et. al.
HOW WE USE THE INFORMATION
- We use the information collected through this Website as described in this Policy and we may use your non-medical information to:
- assist you with appointment scheduling, reminding you of upcoming or follow-up appointments, as well as cancelled appointments.
- communicate with you about promotions, upcoming events and news about products and Services;
- conduct a contest, promotion, survey, or other Website features;
- enhance our Website to better serve you;
- facilitate your navigation of the Services;
- identify and contact you;
- improve our Services, Website and how we operate our businesses;
- increased awareness of your needs and interests;
- make any disclosures required under applicable laws.
- permit us to better serve you by responding to your customer service inquiries;
- process, manage, complete, and account for transactions;
- protect, investigate and deter against errors, fraudulent, unauthorized or other criminal activity.
- provide and deliver products and services you request;
- provide customer support and respond to your requests, comments, and inquiries;
- resolve service and billing issues via phone, mobile device, or email;
- resolve technical issues;
- send you additional information, products, and services, as well as newsletters;
- send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
- understand, improve and personalise your experience when you use our Website, products, and/or Services and to make recommendations;
- we may process your personal information without your knowledge or consent where required by applicable law or regulation for verification of identity or prevention, detection or investigation, including cyber incidents, prosecution and punishment of offences.
- We are dedicated to maintaining the confidentiality and integrity of your protected health information (“PHI”).
- PHI is information about you that could be used to identify you (such as your name or address), and that relates to (a) your physical or mental health or condition in the past, present, or future; (b) the provision of health care to you; and (c) your payment for the provision of healthcare in the past, present, or future.
- we will receive and create records containing your PHI in the course of providing the Services and may use it to assist you in scheduling appointments, remind you of upcoming or follow-up appointments, inform you of cancelled appointments, bill you for health care services provided by a specialist on the Website, develop and conduct surveys with you to provide you with better Services, conduct our management and administrative functions, and for other purposes specified hereunder.
- Additionally, we may use your de-identified PHI to conduct statistical research on individual or aggregate health or medical trends (or to authorise third parties to conduct such research). Such research would only make use of your PHI in an anonymous and non-identifiable manner. We are required by law to maintain the privacy and confidentiality of your PHI, and we operate the Services in accordance with applicable laws governing the privacy and security of health information.
YOUR RIGHTS IN YOUR DATA
- We endeavour to make you fully aware of your data protection rights. Each user is entitled to the following:
- The right to access: you have the right to request us to provide you with copies of your data. we may charge a small fee for this service.
- The right to rectification: you have the right to request us to add/delete/modify information if you believe the information available with us is inaccurate or incomplete.
DATA TRANSFER
- User information is a critical component of our business, and we take commercially reasonable technical and organisational precautions to safeguard it but we cannot guarantee the absolute security of your data. Despite our security measures, we strongly discourage you from posting your personal information on our Website’s forums, comments, or other publicly accessible areas.
- We share your data only with your consent or to complete a transaction or provide you with a product or Service that you have requested or authorised. Additionally, we share data with our affiliates and subsidiaries, as well as with third-party vendors who work on our behalf.
- We may engage the services of other businesses and individuals to carry out certain functions on our behalf. Fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, assisting with marketing, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service are some such functions.
- While these third-party service providers may have access to personal information necessary to perform their functions, they are not permitted to use it for any other purpose. Additionally, they are required to process personal information following this Privacy Policy and applicable data protection laws.
- We release account and other personal information as necessary to comply with applicable laws, enforce or apply our Terms of Service and other agreements, or to protect the rights, property, or safety of our users, or others. This includes exchanging information with other businesses and organisations to prevent fraud and mitigate credit risk.
COOKIE POLICY
- We use cookies to optimise our web presence. These are small text files that are stored in the main memory of your computer. These cookies are deleted when the browser is closed. Other cookies remain on your computer for an extended time (long-term cookies) and enable your computer to be recognised on your subsequent visit. This enables us to improve the accessibility of our Website. This enables us to gain a better understanding of your interests and to provide you with essential features and services, as well as for additional purposes, including:
- keeping you signed in to the Website.
- understanding your use of our Service.
- maintaining a record of the products in your shopping basket.
- conducting research and diagnostics to improve the content, products, and services.
- personalising our Services to your needs and interests.
- monitoring aggregate usage metrics such as the total number of users, pages and media and features of the service, etc.
- preventing fraudulent activity.
- improving security.
- Our cookies enable you to access several vital features on our Website. For example, if you disable or reject our cookies, you will be unable to add items to your shopping basket, proceed to checkout, or utilise any goods or services that require sign-in.
- When you engage with our Services, approved third parties may also set cookies.
- Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.
- Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on our behalf.
- You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our Services.
DATA SECURITY
- We take commercially reasonable physical, electronic, and procedural safeguards to protect your data. Technical safeguards are in place to protect data from unauthorised or unlawful access, as well as accidental loss, destruction, or damage. Employees who work with data have been trained to safeguard it against unauthorised or illegal use.
- We endeavour to safeguard the security of your information during transmission by utilising Secure Sockets Locker (SSL) software, which encrypts the data you enter. SSL enables the safe transmission of sensitive data such as credit card details, user IDs, and login credentials.
- We take reasonable steps to protect your personal information on our secure servers against loss, misuse, unauthorised access, disclosure, alteration, and destruction. Additionally, we restrict access to personal data to those employees, agents, contractors, and other third parties who require such access for a legitimate business purpose.
- It is critical that you safeguard your password, as well as your computers, devices, and applications, against unauthorised access. Always sign off after using a shared computer.
- You are responsible for safeguarding your user names and passwords to help prevent unauthorised access to or abuse of your accounts and services. you should not use or re-use the same passwords for our services that you use for other accounts. Please be aware that we will never request your password via an unsolicited phone call or email. If you believe your account has been compromised, please contact us immediately using the contact information listed below.
- Data obtained from you will be retained for the duration necessary to complete the transaction with you or as required by relevant law.
LINKS TO THIRD-PARTY SITE/APPS
- Our Website may, from time to time, contain links to and from websites of third parties. Please note that if you follow a link to any of these third-party websites, such websites will apply different terms to the collection and privacy of your personal data.
- You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such website, portal, content, advertising, products, services, or other materials available on or through any third-party links, or for any errors, defamatory content, libel, slander, omissions, falsehoods, or obscenity.
- When you leave our Website, we encourage you to read the privacy policy of every third-party Website you visit.
CONFIDENTIALITY
- We keep the information disclosed during the personal consultation strictly confidential, with certain exceptions. Confidentiality may be breached in the following circumstances:
- if we or the personal consultation expert believe that there is a significant/real/imminent threat or risk to your health, safety, or life, or to the health, safety, or the life of another person or the general public;
- if the disclosure is required by law to any authority;
- if you have claimed health care insurance and the insurer requires information.
- Except for the reasons outlined above, our expert will share your personal information with others only after you have granted permission orally or via email/letter/fax. All employees and third-party contractors, including all professionals, employees, contracted professionals, and trainees, are required to adhere to this confidentiality policy.
SOCIAL NETWORK PLUGINS
This Website incorporates plugins and/or buttons for social networks, to allow easy sharing on your favourite social networks. These plugins are programmed so as not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set, if you make voluntary use of the plugin. The collection and use of information obtained using the plugin are governed by the respective privacy policies of the social networks.
SHARING OF PERSONAL INFORMATION
Except as provided below, we do not disclose your personal data with third parties without your explicit authorization:
- To third parties who perform services on our behalf, provided that they adhere to the data protection principles set out in the Information Technology Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with us requiring the third party to provide at least the same level of privacy protection required by such principles;
- To comply with applicable laws or to respond lawfully to legitimate requests and legal procedures;
- To safeguard our, our agents’, and others’ rights and property, including to enforce our agreements, policies, and conditions of use;
- In an emergency, including to safeguard any person’s personal safety; and
- In connection with the consummation of a business transaction (or the negotiation of a business transaction) involving the sale or transfer of all or a portion of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).
PERSONS BELOW THE AGE OF 18
If you are under the age of 18 or the age of majority in your jurisdiction, whichever is greater, you may use our Website only with your parent or legal guardian’s express written permission. In any instance, we will not be liable for any claim resulting from your failure to comply with this clause.
PERSONS BELOW THE AGE OF 18
- You can also exercise control over how we collect and process your data. You have the right to see your personal data and to opt-out of some services we provide. Your ability to control and access your data may be limited in some situations by applicable regulations.
- You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails. If you choose not to receive promotional emails from us, we may still send you non-promotional emails, such as those about our ongoing business relationship. you may also send requests to the email address provided at the end of this document regarding your preferences, changes, and deletions to your information, as well as requests to opt-out of sharing your personal information with third parties.
CHANGES TO THIS POLICY
We reserve the right to modify this Policy at any time. We will update the “Last Updated” date above if we make any changes to this Policy. You agree that your continued use of our Services and/or Website following the publication of such changes constitutes acceptance of the revised policy.
NEWSLETTER
Following your subscription to the newsletter, we will use your e-mail address for advertising purposes until you unsubscribe from our list. you may cancel your subscription at any time. you may revoke your consent to receive newsletters from this Website at any time with future effect if you expressly grant it separately or during an ordering process: (I am accepting to receive newsletters from this Website). If you no longer wish to receive the newsletter, you may unsubscribe by clicking on the unsubscribe link in the email’s footer.
CHANGES TO OUR PRIVACY POLICY
- We review and update this Privacy Policy regularly in response to legal, regulatory, and operational changes. This page contains the most recent version of the policy. Continued use of our Services following the effective date of any such update constitutes acceptance of those updates.
- If you do not agree to any changes to this Privacy Policy, you may terminate your use of our Website and Service. This Privacy Policy was most recently updated on the date specified in the ‘Last Updated’ section above.
GRIEVANCE REDRESSAL
To address any concern about privacy or user grievances in accordance with the Information Technology Act, 2000 and the rules promulgated thereunder, we have established a grievance redressal mechanism. If you are dissatisfied with any aspect of our services, please contact us with a thorough description and we will try to resolve the issue for you.
CONTACT DETAILS
You may contact us with any questions about this Privacy Policy, the data we hold about you, or to exercise your data protection rights on the following:
We can be reached through the following email address: info@pahotiwellness.com
